With the recent increase in the COVID-19 cases in the country, please note that we’re keeping to our strict protocols to ensure the safety of customers. ALL our branches are open, ready and able to provide for all your service needs. Our temporary working hours continue to be from 8:30AM to 4:00PM. Saturday banking has been temporarily suspended at all branches until further notice.
Acting to reduce the spread of Covid-19
The health of our community, our customers and the Izwe Team are always of the upmost importance to us, especially during these uncertain times. Covid-19 has been declared a pandemic by the World Health Organisation and therefore a very serious public health issue to us all if each of us do not contribute to its containment. Izwe is committed to doing all we can to ensure that we are responsible in our actions to curb the spread of Covid-19 while allowing our customers ongoing access to our products and services in the safest possible way.
As a result, our branches and call centres will keep to normal operating hours and all customers will be provided with hand sanitiser upon entry to our branches. All our surfaces, handles and railings will be regularly and properly disinfected and our front line staff will be wearing masks for your protection. Our staff have been educated and trained to avoid all physical contact while still providing you with the service levels that you expect.
In accordance with the respective authorities and governments, Izwe will continue to take additional measures and decisions to further amplify hygiene measures in all our interactions with our customers. We encourage you to use our digital channels and are working tirelessly to reinforce any and all actions that will contribute to better social distancing practices.
We urge everyone to continue taking the necessary steps preserve their own safety and that of their families by following the guidelines provided by the National Institute for Communicable Diseases at all times.
Thank you to our valued customers and stakeholders for their loyalty and support as we rally together for the common good of our nation and its people.